Premium Support

Solve time lapse installation woes with Premium Support. This upgrade is designed to provide you with a dedicated  Customer Success Manager who can deliver live training and phone or video support to help streamline your time lapse setup. 

 Premium Support Features

Our Premium Support is an add on to the
hardware and software needed for your construction time lapse project. Here are the additional support features: 

  • Your own dedicated  Customer Success Manager
  • Onboarding and training on the UpBlink controller and CloudX platform with your entire team 
  • One-on-one support to plan your time lapse project
  • Phone or video support calls 
  • Pre-programmed schedules on UpBlink via CloudX Pro Plus
  • Time lapse calculation and site placement guidance
  • Extended warranty of 12 months

Live Support  Why Premium Support?

Don't fall behind on setting up your time lapse solution and miss out on capturing the early stages of your construction project. Take charge by getting your team trained on the UpBlink controller and CloudX platform to avoid common time lapse and setup mistakes. With Premium Support, get peace of mind with easy, reliable, and fast setup support.

Phone and Video Support  Phone and Video Support Includes
  • Live phone or video onboarding (1hr) within the first 3 months of purchase
  • Assistance with time lapse calculations and setting your schedule
  • Up to four 30 min pre-scheduled live support phone or video calls (2 hours of total support)
  • Help shoot/clip details and power requirements 
  • Pre-programmed schedules (we will program your time lapse schedule for you)

Standalone phone support is also available.  Email for pricing and more information.