FAQ - Orders, Privacy Policy and Terms & Conditions

This page outlines some common questions in regards to order management, shipping methods, and our privacy policy and general terms and conditions of sale.


How do I place an order?

A: You can order on www.cam-do.com. Just hit the "Add to Cart" button for your selected product and use the payment methods in the checkout.

What is your privacy policy?

A: You can view our Privacy Policy here.

I have a question about an order I need to place. Who can I call?

A: Due to the nature of our business model, we do not accept customer calls. Please e-mail sales@cam-do.com with your question/needs and include as much details as possible. Our team will respond quickly and thoroughly - our goal is to arm you with the information you need. If your inquiry requires a further conversation, we will gladly set one up with you.


What shipping method is used?

A: Orders are typically shipped via USPS. There are options for level of priority at the checkout.

Do you ship internationally?

A: Yes, we ship internationally to most countries. 

How long does it take for my order to ship?

A: Typically orders placed on our website are processed through our system and logistics warehouse for shipment the next business day. After they are processed, U.S. Domestic orders then take 1-2 business days for USPS Express shipments and 3-5 business days for USPS Priority shipments.

Our shipping warehouse only offers USPS and UPS for international shipments. International orders typically take 3-5 business days for USPS Express International shipments and 6-10 business days for USPS Priority International shipments. These timelines do not account for the time it takes for Customs processing. Unfortunately, we do not have control over how long this takes and it varies from country to country. 

Can you expedite my order?

A: We do our best to work with customers that need an item ASAP. But we do not offer any guarantees due to warehouse order processing timelines and shipping cutoff deadlines.

Can I change my shipping address?

A: Unfortunately, you cannot change your shipping address after your order has been submitted to our warehouse. Orders with physical shipments are immediately sent for fulfillment and our system can no longer retrieve or change them. Please ensure you enter the correct shipping address at the time of purchase. If an item is shipping out to the incorrect address, we will need to process the order as a return.

How much is shipping?

A: Shipping costs vary as they are based on weight, geographic location, and shipping speed. Just use our Shipping Calculator at the checkout and you can get an estimate on shipping rates before having to fill in all your details.

What is my tracking number?

A: Your tracking number will be e-mailed to you once your order ships from our warehouse.

I have a question about an order I just placed. Who can I contact?

A: Please e-mail shipping@cam-do.com with any question about your recently placed order you might have. Please include your order number.


What payment methods are accepted?

A: We accept Visa, MasterCard, American Express, Discover and Paypal.

How much duty is charged on International Orders? How much tax will I be charged on international orders?

A: We at CamDo do not charge tax on our products, however, international duties and taxes are assessed by customs. We cannot tell you in advance what these fees might be nor do we assume any responsibility for these fees. You will be responsible for these fees and notified of the amount due at the time of delivery.


What is your return/exchange/warranty policy?

A: We have a 15 day return policy for unused products EXCEPT SD Cards which cannot be returned for change of mind purchases. Product must be in original packaging and in new condition. For larger items (for outdoor and solar enclosures) a restocking fee of 10% will apply. Shipping is the responsibility of the customer.

If the product is used, the product can be returned within 15 days (EXCEPT SD Cards) however a 10% restocking fee will apply. Shipping is the responsibility of the customer.

SD Cards cannot be returned except if faulty.

If you are having trouble with the product, make sure you check our support area on the website for our Quick Start Guides and Product Documentation. Should the product be faulty or you need additional help please contact support@cam-do.com. Should the product be deemed faulty you can return the product within 90 days for our assessment. If the product is faulty, shipping costs will be refunded.

To initiate a return or exchange, please contact support@cam-do.com to receive an RMA number. Do not ship a product back to us without an RMA number.

We will examine all returned items to confirm their condition and contact you regarding the status of your refund.   

Upon acceptance, please allow 1-2 weeks for the refund to process.


The replacement warranty is as per the Order Management section above. In addition, the replacement warranty is the whole and sole liability for the product. There are no other warranties, expressed or implied. Use of CamDo products confirms your agreement that CamDo Solutions Inc and its distributors will not be liable for any damages from or relating to CamDo Solutions Inc products.


I would like to sell CamDo Solutions’ products. How do I start?

A: Please visit the http://cam-do.com/pages/reseller and fill out the form if you are interested in applying for and becoming an Authorized CamDo Solutions Reseller.

Who can I talk to about media inquiries?

A: Please e-mail marketing@cam-do.com for all media inquiries.

I have a question about a product I just ordered. What should I do?

A: Our Support pages have quick start guides, product manuals and setup videos to help you out. If your question is not answered with the provided information, please e-mail us at support@cam-do.com with as much detail as possible.


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