Drop Camera Underwater WiFi Inspection Pack

*For cables shipped before Dec 2018 - The "HERO+ WiFi" camera cannot be removed from the Standard sized housing so cannot be used with WiFi Extension Cable lengths longer than 125ft that clip into the GoPro Dive Housing.

Frequently Asked Questions

How do I replace the standard backdoor with the wet end of the Underwater WiFi Extension Cable (older version of wifi cable - not required for new version shipped after Dec 2018)?

The standard backdoor of the GoPro Housing can be removed and replaced with the wet end of the Underwater WiFi Extension Cable. If you look at the bottom of the hinge holding the backdoor to the front of the housing, you should notice that it is slotted. The backdoor of the GoPro housing snaps off of the camera housing if you open the backdoor all the way and rotate or pull the backdoor downward. No tools are required. This video shows how to easily unclip the standard backdoor from the GoPro Housing: https://www.youtube.com/watch?v=zghMZyiwqYs

How far can the tablet or phone be from the dry-end antenna?

It depends on the cable length, orientation of the dry-end antenna, the type of the antenna in the controlling device, and the interference from other signals. It will work for a few feet in most cases, but the closer the better.

How do I determine the best orientation for the adapter relative to my phone?

There are many apps available that show the WiFi signal strength. We use WiFi Analyzer

How do I attach the dry end to the monitoring device?

The dry end interface can be attached to the back of the phone or tablet using velcro or 3M double sided removable mounting squares. This is not required, your phone or tablet just needs to be relatively close.

General support can be found on our Support pages here.

• Underwater WiFi Inspection Pack Setup Instructions
• How to replace the GoPro Housing backdoor
• How to broadcast live on Periscope
• WiFi strength analyzer App

Also read the FAQ's tab for more information.

What is your return/exchange/warranty policy?

A: We have a 15 day return policy for unused products. Product must be in original packaging and in new condition. For orders (over $1,500) and/or physically larger items (e.g. enclosures), a restocking fee of 10% will apply. Return shipping is the responsibility of the customer.

If the product is opened or used, the product can be returned within 15 days (except SD Cards and GoPro cameras which cannot be returned once opened). A 20% restocking fee will apply for refurbishing opened product. Return shipping is the responsibility of the customer.

If you are having trouble with the product, make sure you check our support area on the website for our Quick Start Guides and Product Documentation. Should you need additional help please contact support@cam-do.com however, please ensure you have submitted all of the information in the form first as our support team will ask for this information on our first reply email and it will save time: https://cam-do.com/search?type=page&q=ticket+support&view=search-support&submit=Search

Should you consider the product be faulty you can request to return the product within 6 months for our assessment. If the product is confirmed to be faulty by CamDo, return shipping costs will be refunded along with a full product refund (except SD Cards and GoPro cameras which cannot be returned once opened). Should the returned items be confirmed functional, a 25% restocking fee will apply to the refund. To initiate a return or exchange, please contact support@cam-do.com to receive an RMA number. Do not ship a product back to us without an RMA number. We will examine all returned items to confirm their condition and contact you regarding the status of your refund. Upon acceptance, please allow 2-3 weeks for the refund to process once the item is received.

We cannot support IT/wifi network/router/modem issues as there are too many variables. Please talk to your IT department/specialist/support team.

Any dismantling or modification(s) to CamDo products will void any warranty and cannot be returned.

GoPro products:HERO5 camera warranty issues are to be handled directly with CamDo. Any warranty issues with HERO6, HERO7, HERO8 and HERO9 cameras are to be handled directly between the customer and GoPro USA. Check out their warranty page here.

LumeCube products: Any warranty issues with LumeCube products are to be handled directly between the customer and LumeCube USA. Just email support@lumecube.com and they will take it from there. Check out their warranty page here.

Both GoPro and LumeCube are very responsive and is how their distribution model works - it is much quicker to get warranty response by emailing them directly.

EQUIPMENT PERFORMANCE LIMITATIONS

CamDo equipment is not fault-tolerant and not designed, manufactured or intended for use in extreme temperature or weather conditions, security surveillance, life support, emergency situations, hazardous or mission critical activities. You use CamDo equipment at at your own discretion and risk.

LIMITATION ON LIABILITY

The replacement warranty is as per the warranty section above. In addition, the replacement warranty is the whole and sole liability for the product. There are no other warranties, expressed or implied. Use of CamDo products confirms your agreement that CamDo Solutions Inc and its distributors will not be liable for any damages from or relating to CamDo Solutions Inc products. Please also note the Equipment Performance Limitations above.