This upgrade is designed to provide you with a dedicated Customer Success Manager who can deliver live training and phone or video support to help streamline your time lapse setup.
Premium Support Features
Our Premium Support is an add on to the hardware and softwareneeded for your construction time lapse project. Here are the additional support features:
Your own dedicated Customer Success Manager
Onboardingtrainingon the UpBlink controller and CloudX platform with your entire team
One-on-one support to plan or setup your time lapse project
Phone or video support calls
Pre-programmed schedules on UpBlink via CloudX Plus & Max
Time lapse calculation and site placement guidance
Extended warranty of 12 months (full tier only)
Why Premium Support?
Don't fall behind on setting up your time lapse solution and miss out on capturing the early stages of your construction project. Take charge by getting your team trained on the UpBlink controller and CloudX platform to avoid common time lapse and setup mistakes. With Premium Support, get peace of mind with easy, reliable, and fast setup support.
Phone and Video Support Includes
Live phone or video onboarding (1hr) within the first 3 months of purchase
Assistance with time lapse calculations and setting your schedule
Up to four 30 min pre-scheduled live support phone or video calls (2 hours of total support) *full tier only
Help with shoot/clip details and power requirements
Pre-programmed schedules (we will program your time lapse schedule for you)