* Note that providers operate different frequencies in different areas.
* If your provider is not listed, refer to the bands/frequencies listed below against your providers supported frequencies in your area of operation. In North America, Cell Mapper is an excellent tool which confirms the frequency bands for your location and provider. Just zoom into your area of operation and you can see the frequency bands (eg B2, etc).
For example 5GB per month would generally be enough for approximately 1 photo per 15 mins, 10 hours per day, 5 days per week at full resolution upload. Our Time Lapse Calculator can be used to help determine the ideal interval between photos as determined by the variables important to your project and the resultant data requirements.
Is there a video for the UpBlink setup process?
Below is a full setup video for UpBlink with our outdoor enclosures. You can also view other helpful instructional videos in the “Support” section.
Is an internet connection required to use UpBlink?
Internet is required to support CloudX features, including the upload of footage for remote viewing on the CloudX server. However, programming schedules to capture footage does not require the internet. UpBlink's capture schedules are programmed via a local WiFi Access Point using a smartphone or computer.
How does UpBlink connect to the internet?
UpBlink can receive the internet signal from a modem such as on this page, a 2.4GHz WiFi network or from a "USB Ethernet device" connected to the USB-A port of UpBlink. You just select the type of device or wifi connection information into the Upload Schedule in the UpBlink web UI.
If using a USB modem such as on this page, plug the compatible modem into the USB-A port of UpBlink (see below) and select "Internet via USB" in the UpBlink web UI.
How is the USB modem powered?
UpBlink can control power to the modem via the USB-A port incorporated, therefore only turning on the modem when upload is scheduled to conserve power. A USB modem with an internal battery should not be powered from UpBlink's port since the modem's battery will only charge when an upload schedule is active. We have some suggested modems listed here but generally any 3G or 4G USB stick hotspot that creates a wifi network or presents as an ethernet device will work.
Can UpBlink connect to the internet from an Ethernet cable?
UpBlink does not have an Ethernet port to directly connect the cable. However, a USB to Ethernet adapter can be used to provide an internet signal from an Ethernet cable via UpBlink's USB port.
Does someone require a subscription to use the file upload feature (in addition to unit purchase?)
Yes, CloudX Pro.
What is the benefit to buying UpBlink?
UpBlink with CloudX Pro provides status email notifications + image upload. Images can be viewed through the CloudX Pro web portal.
Is UpBlink compatible with the GoPro Plus upload feature?
A: We have a 15 day return policy for unused products. Product must be in original packaging and in new condition. For orders (over $1,500) and/or physically larger items (e.g. enclosures), a restocking fee of 10% will apply. Return shipping is the responsibility of the customer.
If the product is opened or used, the product can be returned within 15 days (except SD Cards and GoPro cameras which cannot be returned once opened). A 20% restocking fee will apply for refurbishing opened product. Return shipping is the responsibility of the customer.
Should you consider the product be faulty you can request to return the product within 6 months for our assessment. If the product is confirmed to be faulty by CamDo, return shipping costs will be refunded along with a full product refund (except SD Cards and GoPro cameras which cannot be returned once opened). Should the returned items be confirmed functional, a 25% restocking fee will apply to the refund. To initiate a return or exchange, please contact email@example.com to receive an RMA number. Do not ship a product back to us without an RMA number. We will examine all returned items to confirm their condition and contact you regarding the status of your refund. Upon acceptance, please allow 2-3 weeks for the refund to process once the item is received.
We cannot support IT/wifi network/router/modem issues as there are too many variables. Please talk to your IT department/specialist/support team.
Any dismantling or modification(s) to CamDo products will void any warranty and cannot be returned.
GoPro products:HERO5 camera warranty issues are to be handled directly with CamDo. Any warranty issues with HERO6, HERO7, HERO8 and HERO9 cameras are to be handled directly between the customer and GoPro USA. Check out their warranty page here.
LumeCube products: Any warranty issues with LumeCube products are to be handled directly between the customer and LumeCube USA. Just email firstname.lastname@example.org and they will take it from there. Check out their warranty page here.
Both GoPro and LumeCube are very responsive and is how their distribution model works - it is much quicker to get warranty response by emailing them directly.
EQUIPMENT PERFORMANCE LIMITATIONS
CamDo equipment is not fault-tolerant and not designed, manufactured or intended for use in extreme temperature or weather conditions, security surveillance, life support, emergency situations, hazardous or mission critical activities. You use CamDo equipment at at your own discretion and risk.
LIMITATION ON LIABILITY
The replacement warranty is as per the warranty section above. In addition, the replacement warranty is the whole and sole liability for the product. There are no other warranties, expressed or implied. Use of CamDo products confirms your agreement that CamDo Solutions Inc and its distributors will not be liable for any damages from or relating to CamDo Solutions Inc products. Please also note the Equipment Performance Limitations above.